Terms & Conditions

Welcome to k499, Bangladesh's trusted online gaming platform. These Terms and Conditions constitute a legally binding agreement between you (the player) and k499. They govern your access to and use of all services, games, promotions, and features available on our platform. By registering an account or placing any bet, you confirm that you have read, understood, and agreed to every clause set out in this document.

k499 is committed to providing a safe, fair, and enjoyable gaming environment for all our members across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We operate under principles of transparency and fairness, and these terms exist to protect both you as the player and the integrity of our platform.

1. Acceptance of Terms

By accessing, browsing, or using any part of the k499 platform — whether via a mobile browser, web application, or any other means — you acknowledge that you have read and fully understood these Terms and Conditions, and you agree to be legally bound by them. If you do not accept any part of these terms, you must immediately discontinue use of the k499 platform.

These terms may be supplemented by additional rules, game-specific conditions, promotional terms, or policy documents. In the event of a conflict between these Terms and Conditions and any supplementary document, these Terms and Conditions shall take precedence unless explicitly stated otherwise.

2. Eligibility

Access to k499 is restricted. To register and use our platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age at the time of registration and during all subsequent use of the platform.
• You must be a resident of or physically located in a jurisdiction where online gaming is not prohibited by law.
• You must not be classified as a problem gambler or currently enrolled in any self-exclusion program on our platform or elsewhere.
• You must provide accurate, truthful, and verifiable personal information during registration and whenever requested by k499 for identity verification.

3. Account Registration

Each player is permitted to hold only one active k499 account. Operating multiple accounts — whether under the same or different identities — is strictly prohibited and may result in permanent account termination and forfeiture of all associated balances.

You are solely responsible for maintaining the confidentiality of your login credentials. k499 is not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify us immediately at [email protected] if you suspect unauthorized access.

• All account registration fields must be completed with accurate and current personal information. Providing false or misleading information may lead to immediate account suspension.
• k499 reserves the right to request identity verification documents (national ID, passport, or other government-issued proof) at any time to comply with its KYC obligations.
• Failure to provide requested verification documents within a reasonable timeframe may result in the suspension of withdrawal privileges or account suspension until verification is complete.

4. Deposits and Withdrawals

k499 supports a range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All deposits and withdrawals are processed in Bangladeshi Taka (BDT). Players are responsible for any fees or charges imposed by their own payment provider.

Minimum and maximum deposit and withdrawal amounts may be subject to change. Current limits are displayed on the relevant cashier pages within the platform. Withdrawals will only be processed to a payment method verified as belonging to the account holder, in compliance with our anti-money-laundering policy.

• Deposits are generally credited to your account instantly, subject to payment network availability.
• Withdrawal processing times vary by payment method and may take between 1 to 5 business days.
• k499 reserves the right to conduct additional identity verification before processing any withdrawal.
• Any deposits made using fraudulent, stolen, or unauthorized payment instruments will result in immediate account closure and reporting to relevant authorities.

5. Bonuses and Promotions

k499 offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL, IPL, and major cricket tournaments. Each promotion is governed by its own specific terms, which will be clearly communicated at the time of the offer.

Unless stated otherwise, all bonuses are subject to a wagering requirement and rollover conditions before any associated winnings may be withdrawn. Players are responsible for understanding these conditions before claiming any bonus.

• Bonuses may not be combined or stacked unless explicitly permitted in their individual promotional terms.
• k499 reserves the right to void any bonus and associated winnings in cases of fraud, abuse, or breach of these terms.
• Free spins issued as part of a promotion are valid only on the games specified in the promotion and expire after the period stated therein.

6. Responsible Gaming

k499 is firmly committed to responsible gaming practices. We believe that gaming should be a form of entertainment, not a means to address financial problems or emotional difficulties. We provide a range of player-protection tools, including deposit limits, session time reminders, and self-exclusion options, which can be configured through your account settings.

If you feel that your gaming is becoming a problem, we encourage you to contact our support team at [email protected] and explore the tools available on our Responsible Gaming page. For adults aged 21 and above only — gaming is not suitable for people experiencing financial hardship.

7. Prohibited Activities

The following activities are strictly prohibited on the k499 platform. Violation of any of these prohibitions may result in immediate account termination, forfeiture of funds, and referral to law enforcement where applicable:

• Money laundering, match-fixing, fraud, or any other illegal activity conducted through the platform.
• Using automated bots, scripts, exploits, or any software that provides an unfair advantage over other players.
• Opening accounts on behalf of another person, or sharing account access with a third party under any circumstances.
• Harassment, abusive language, or threatening behavior directed at k499 staff or other players via any communication channel.

8. Intellectual Property

All content on the k499 platform — including but not limited to logos, graphics, software, game content, text, images, and user-interface designs — is the exclusive property of k499 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable license to access and use the platform solely for personal, non-commercial entertainment purposes. Any reproduction, redistribution, modification, or commercial exploitation of platform content without prior written consent from k499 is strictly forbidden.

9. Limitation of Liability

k499 provides its platform on an 'as-is' and 'as-available' basis. While we strive to maintain continuous, uninterrupted service, we do not warrant that the platform will be free from errors, interruptions, or technical failures. k499 shall not be liable for any loss of data, loss of profits, or consequential damages arising from your use of or inability to use the platform.

To the maximum extent permitted by applicable law, k499's total liability to you for any claim arising out of or relating to these Terms and Conditions shall not exceed the total amount you deposited into your account in the thirty (30) days immediately preceding the event giving rise to the claim.

10. Privacy and Data Protection

Your privacy is important to us. k499 collects, processes, and stores personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your personal information as described in the Privacy Policy. We use SSL encryption and industry-standard security practices to keep your personal and financial data safe. We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

11. Modifications to Terms

k499 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will notify registered players via the email address on their account or by posting a notice on the platform. Your continued use of the platform following the posting of any changes constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically.

12. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these terms that cannot be resolved amicably through our customer support team shall be subject to binding arbitration. k499 is committed to resolving all disputes fairly and transparently. Players are encouraged to contact our support team at [email protected] in the first instance before pursuing any formal dispute resolution process.